unlimited onsite it support

From £40 per user/month

Not all problems can be fixed remotely, particularly if they concern your hardware. This support package includes all of the services our remote plan affords, with the additional benefit of inclusive and unlimited on-site IT support for every user covered by the plan. Your computer systems receive 24/7 monitoring and we provide on-demand consultancy services, with next day on-site assistance if required. Our friendly technicians will provide all of the support you need, as we understand it is often easier to articulate issues and explain problems when you have your IT support personnel in-house.


 
unlimited remote it support


We offer unlimited remote IT support for every user covered by the package. By using a combination of remote login, phone support and our comprehensive ticket system, your network, software, systems and peripherals are all covered. Our monitored Patch Management Software will alert us to any new updates  for your operating system and applications, including Apple ® , Adobe ®,  Mozilla ® , Java ®  and Google ®  software *.

 

Support for all hosted services provided by VCS


Support for all hosted services provided by VCS is included. This includes setup, usage and technical queries.

 

Monitored Antivirus & Anti-malware


VCS Monitored Antivirus gives you real-time threat protection against viruses, spyware and other malware without hogging system resources or slowing down PCs – even during scans and updates. Any potential threats are reported to our support team in real time, allowing for their removal; often without you ever being aware. Our VCS Monitored Antivirus scans on your system, ensuring no potentially sensitive data leaves your network. Available for Windows & Mac.

 

Monitored computer & server health


Our monitored service also keeps track of the system health of your computers and servers. This enables us to detect and rectify system software or hardware issues before they become a problem, and often before they are even noticed. This allows you to run your business with fewer unexpected interruptions.

 

Support via tickets, email & phone


Support can be obtained via our ticket system, by email and over the phone. All support issues will have tickets raised for tracking purposes.

 

Choose from a range of add-on services and products 


Our extensive range of products includes Broadband, Email, file sharing and hosted Cloud Services. Contact our team to learn more about all of the services on offer.

 

Short term contract - 30 Day Terms


If you would like to switch to our other plan or cancel your IT support package, we operate on a short term contract and ask just 30 days' notice. You will be invoiced at the end of the calendar month.

 

*A full list of supported software is available on demand.


Terms and conditions apply.