The VCS Remote Maintenance Plan


£15 per month per user.

The VCS Remote Maintenance Plan provides monitoring for all your systems’ essential services; our staff will be alerted to virus attacks or when a patch or update becomes available for your key software. Combined with scheduled, regular maintenance we are poised to eliminate IT issues before they arise and without you ever being aware of them. Should you require additional assistance, minor issue resolution is included and we offer fixed fee resolution for more complex issues. For more involved projects, such as hardware acquisition and office moves we offer a comprehensive quote service. 

The Remote Maintenance plan includes:
    

  • Monitored antivirus & anti-malware

  • Inclusive minor issue support

  • Monitored computer/server health

  • Fixed fee resolution

  • VCS provided services support

  • 30-day obligation, 30-day terms

  • Support via tickets, email or phone

  • Choose from a range of add-on services and products

  • Scheduled maintenance    

 


Monitored antivirus & anti-malware


As it has a very small footprint, VCS Monitored Antivirus gives you real-time threat protection against viruses, spyware and other malware without hogging system resources or slowing down PCs – even during scans and updates. Better still, any potential threats are reported to our support staff in real-time, allowing for their removal, often without you ever being aware. And because it scans on the endpoint, no potentially sensitive data leaves your network.

 

Monitored computer/server health


Our monitored service also keeps track of the system health of your computers and servers. This will allow us to detect system software or hardware issues so that they can be dealt with before they become a problem or before they are even noticed. This allows us to provide a more proactive service enabling you to run your business with less unexpected interruptions.

 

VCS provided services support


Support for all hosted services provided by VCS is included. This covers setup, usage and technical queries.

 

Support via tickets, email or phone


Support can be obtained via our Ticket system, by email and over the phone. Support issues will have tickets raised for tracking purposes.

 

Scheduled maintenance


The lynch-pin of the VCS Maintenance Plan, we will coordinate with you to work out a maintenance schedule suitable and convenient for you. Using a combination of site visits and remote login, your systems, network and peripherals will be checked, scanned, updated and tested to ensure they are running at their optimum capability with maximum protection. Between visits our monitored Patch management system will alert us to any new updates for your operating system and common applications including Apple®; Adobe®; Mozilla®; Java® and Google® software*.

 

Inclusive minor issue support


Our support staff are available to assist with all the minor issues and queries you have, on demand and at no extra cost**.

 

Fixed fee resolution


For more demanding issues we offer issue resolution for a fixed fee. We only charge upon completion and should the end result be an uneconomical fix we will waive our fee if you purchase a replacement through us.

 

30-day obligation, 30-day terms


Should you need to switch to another plan or cancel the support we ask just 30 days’ notice. You will be invoiced at the end of the calendar month on 30 day terms. We operate a Direct Debit payment option, as well as accepting payment by card or electronic transfer.

 

Choose from a range of add-on services and products
Our extensive range of products includes Broadband, Email, file sharing and hosted cloud services. A full list is available on request. 

 

*A full list of supported software is available on demand.
**Remote or verbal support only, up to 15 minutes in duration.
Terms and conditions apply.