The VCS Remote Unlimited Plan

£25 per month per user.

The VCS Remote Unlimited Plan provides unlimited remote IT support together with monitoring for all your systems’ essential services; our staff will be alerted to virus attacks or when a patch or update becomes available for your key software. Combined with scheduled, regular maintenance we are poised to eliminate many IT issues before they arise and without you ever being aware of them. For more involved projects, such as hardware acquisition and office moves we offer a comprehensive quote service.

The Remote Maintenance plan includes:

  • Monitored antivirus & anti-malware

  • Inclusive unlimited remote support

  • Monitored computer/server health

  • VCS provided services support

  • 30-day obligation, 30-day terms

  • Support via tickets, email or phone

  • Choose from a range of add-on services and products

  • Scheduled maintenance    

Monitored antivirus & anti-malware

As it has a very small footprint, VCS Monitored Antivirus gives you real-time threat protection against viruses, spyware and other malware without hogging system resources or slowing down PCs – even during scans and updates. Better still, any potential threats are reported to our support staff in real-time, allowing for their removal, often without you ever being aware. And because it scans on the endpoint, no potentially sensitive data leaves your network.


Monitored computer/server health

Our monitored service also keeps track of the system health of your computers and servers. This will allow us to detect system software or hardware issues so that they can be dealt with before they become a problem or before they are even noticed. This allows us to provide a more proactive service enabling you to run your business with less unexpected interruptions.


VCS provided services support

Support for all hosted services provided by VCS is included. This covers setup, usage and technical queries.


Support via tickets, email or phone

Support can be obtained via our Ticket system, by email and over the phone. Support issues will have tickets raised for tracking purposes.


Scheduled maintenance

The lynch-pin of the VCS Maintenance Plan, we will coordinate with you to work out a maintenance schedule suitable and convenient for you. Using a combination of site visits and remote login, your systems, network and peripherals will be checked, scanned, updated and tested to ensure they are running at their optimum capability with maximum protection. Between visits our monitored Patch management system will alert us to any new updates for your operating system and common applications including Apple®; Adobe®; Mozilla®; Java® and Google® software*.


Inclusive unlimited support

From minor queries and requests for information, through to the most demanding 3rd line multi-stage fix, our unlimited support means just that. Where an issue is within our remit and remote access resolution is possible, we will fix it**.


30-day obligation, 30-day terms

Should you need to switch to another plan or cancel the support we ask just 30 days’ notice. You will be invoiced at the end of the calendar month on 30 day terms. We operate a Direct Debit payment option, as well as accepting payment by card or electronic transfer.


Choose from a range of add-on services and products
Our extensive range of products includes Broadband, Email, file sharing and hosted cloud services. A full list is available on request. 


*A full list of supported software is available on demand.
**Please see our Terms and Conditions for full details.